Our strategy consultants can help you create a comprehensive strategic plan, Key performance indicators (KPIs) and goals to lead your organization to the next level of performance. The plan will provide a three to five year roadmap to guide your organizational development and help eliminate the chaos that can result from poor planning.
The strategic plan will allow you to prepare for and implement the strategies and tactics necessary to achieve your organizational goals and objectives.
Our strategic planning process will take into consideration a number of critical factors associated with the service business including:
–Market conditions that impact growth and service demand
–The state of the organization, performance gaps and areas for improvement
–Service level targets necessary to meet customer satisfaction goals
–Resource requirements to meet projected service demand
–Staff training and development initiatives
–A review of the Service offering portfolio
–Service tools and systems to enhance efficiency and productivity
–The financial plan for the organization
Our frontline consultants will facilitate meetings, conduct research, identify requirements and gather the necessary data to develop the strategic plan for the service operation. We also create the planning documents and provide an executive presentation to communicate the strategy to senior management and the staff.